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Advice and Information Officer (Enquire)

  • Children in Scotland’s office is in Edinburgh and this will be your official contracted place of work. We have introduced hybrid working based on trust and flexibility. As long as business needs are met, individuals have flexibility in terms of where they work. This post will primarily involve working from home, with some travel required to Children in Scotland’s office in Edinburgh for meetings.
  • Part-time, 4 days / 28 hours per week
  • £30,381.64 per annum (pro rata)

About the role

Enquire is the Scottish advice service for additional support for learning. The service is funded by the Scottish Government and managed by Children in Scotland.

Our goal is to help parents, carers, professionals and children and young people understand pupils’ rights to extra support in school and early years settings. Our vision is that all children in Scotland are supported, included, and listened to throughout their education.

We are looking for an experienced and caring adviser whose primary responsibility will be responding to helpline enquiries. The right candidate will have excellent listening skills and be able to explain complex information in a clear and concise way, both over the telephone and in writing.

An understanding of the issues affecting children and young people with additional support needs and their families and knowledge of the Scottish education system would be an advantage.

Closing date: 9am, Wednesday 22 May 2024

Interview date: Monday 3 June 2024

The Role

The Advice and Information Officer will:

  1. Respond to enquiries from parents, carers, professionals and children and young people to the Enquire helpline.
  2. Make sure the advice and information we provide is accurate and up to date.
  3. Contribute to other areas of the service, including producing and updating information for our publications and website, and taking part in our outreach events.
  4. Contribute to service development projects.

Please see the recruitment pack for the full job description: Advice and Information Officer recruitment pack

About Children in Scotland

Giving all children in Scotland an equal chance to flourish is at the heart of everything we do.

By bringing together a network of people working with and for children, alongside children and young people themselves, we offer a broad, balanced and independent voice. We create solutions, provide support and develop positive change across all areas affecting children in Scotland. We do this by listening, gathering evidence, and applying and sharing our learning, while always working to uphold children’s rights.

Our range of knowledge and expertise means we can provide trusted support on issues as diverse as the people we work with and the varied lives of children and families in Scotland.


Children in Scotland values the contribution of all our staff, whatever their background. Our recruitment decisions are based on fair, open processes, with appointment on merit. We welcome applications from everyone.

Adjustment for application and interview

Disabled candidates may face additional challenges or accessibility barriers in the recruitment process that can be alleviated with adjustments.

Our application form is a survey created in the SurveyMonkey platform. Please let us know if you have problems completing your application in this format, or if you require any documents in an alternative format. You can email us at

Should you be invited to interview, we wish to ensure that all facilities necessary to enable you to participate fully in the interview and any other assessment exercises are available to you. When inviting you to interview we will ask you if you have any specific requirements. We do not ask for this information in the application process.

If you feel you wish to discuss requirements or share details with us you can let us know at any stage in the recruitment process, by emailing Details of any request will only be shared in order to put any adjustment in place and with your consent.

Recruitment pack

Full details about the role of Advice and Information Officer

Click here to download

Questions about the role

If you have any questions about the role, please contact Mark Patterson, Senior Advice and Information Officer

Click here email


Our values guide all of our work. Find out more about them here.

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View the details of our competencies framework, and the specific competencies for this role

Click here to download

Apply for this role

Complete our online application form via Microsoft Forms

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Contact the recruitment team

If you have any questions about the recruitment process, please send us an email.

Email the recruitment team

Equality and Diversity policy

Please click the link to download our Equality and Diversity policy

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About us

Find out more about Children in Scotland

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Visit the Enquire website

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Find out more about our services

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A website to help you understand children's rights to be supported and involved in decisions

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