Advice and Information Officer (Enquire)
About the role
Enquire is the Scottish advice service for additional support for learning. The service is funded by the Scottish Government and managed by Children in Scotland.
Our goal is to help parents, carers, professionals and children and young people understand pupils’ rights to extra support in school and early years settings. Our vision is that all children in Scotland are supported, included, and listened to throughout their education.
We are looking for an experienced and caring adviser whose primary responsibility will be responding to helpline enquiries. The right candidate will have excellent listening skills and be able to explain complex information in a clear and concise way, both over the telephone and in writing.
An understanding of the issues affecting children and young people with additional support needs and their families and knowledge of the Scottish education system would be an advantage.
About Children in Scotland
Children in Scotland is a welcoming and dynamic charity that amplifies the voices, views and experiences of our members and children, families and professionals across Scotland. We achieve this through direct services, meaningful participation, policy work, inspiring communications and sector-leading events and learning opportunities.
We are a vibrant and inclusive community of dedicated individuals and organisations who use our skills and passion to bring evidence-based and fresh thinking together, with one shared aim of giving all children in Scotland an equal chance to flourish.
We are stronger together in driving lasting impact for Scotland’s children.
Details
- Part time, 28 hours of a 35 hour working week, worked Mondays to Thursdays
- Fixed term to 31 July 2027
- £32,231.88 pro rata pro annum
Children in Scotland’s office is in Edinburgh and this will be your official contracted place of work. We have introduced hybrid working based on trust and flexibility. As long as business needs are met, individuals have flexibility in terms of where they work (home/office).
Further information and how to apply
For an informal chat about the job, please contact Mark Patterson, Senior Advice and Information Officer by email on mpatterson@childreninscotland.org.uk
Closing date: 9am, Wednesday 19 August 2026
Interview date: Thursday 3 and Friday 4 (morning) September 2026
Diversity
Children in Scotland values the contribution of all our staff, whatever their background. Our recruitment decisions are based on fair, open processes, with appointment on merit. We welcome applications from everyone.
View our Equality, Diversity and Human Rights Policy (PDF)
Adjustment for application and interview
Disabled candidates may face additional challenges or accessibility barriers in the recruitment process that can be alleviated with adjustments.
Our application form is a survey created in the Microsoft Forms platform. Please let us know if you have problems completing your application in this format, or if you require any documents in an alternative format. You can email us at recruitment@childreninscotland.org.uk.
Should you be invited to interview, we wish to ensure that all facilities necessary to enable you to participate fully in the interview and any other assessment exercises are available to you. When inviting you to interview we will ask you if you have any specific requirements. We do not ask for this information in the application process.
If you feel you wish to discuss requirements or share details with us you can let us know at any stage in the recruitment process, by emailing recruitment@childreninscotland.org.uk. Details of any request will only be shared in order to put any adjustment in place and with your consent.
About Children in Scotland:
Children in Scotland is a welcoming and dynamic charity that amplifies the voices, views and experiences of our members and children, families and professionals across Scotland. We achieve this through direct services, meaningful participation, policy work, inspiring communications and sector-leading events and learning opportunities.
We are a vibrant and inclusive community of dedicated individuals and organisations who use our skills and passion to bring evidence-based and fresh thinking together, with one shared aim of giving all children in Scotland an equal chance to flourish.
We are stronger together in driving lasting impact for Scotland’s children.